Susan Gusler

Post-Secondary Education

University of Texas Austin
Master of Business Admin.
Business Administration

Indiana University Bloomington
Bachelor of Science in Busines
Marketing

Teaching Experience

Experienced Program Director and instructor, skilled in instructional strategies for diverse populations, assessment, mentoring, leadership, analytics, and technology implementation. MBA from the University of Texas, certifications in Project Management, Human Resources, & Workforce Integration, and  Applied Behavioral Science.

Austin Community College (Spring 2024-present)  Adjunct Faculty, Management

Texas A & M University  Contract Curriculum Developer and Trainer (2015-present)  Developed and delivered Train the Trainer sessions: Transforming a Teacher-Centered Classroom, Data Mining, Using Data to Increase Enrollment, and TEAMS (TWC) Reporting. 

Austin Community College (12/2008-present) 

Program Director, Adult Education (11/2018-present)

  • Oversee operations of AE instructional programs and enrollment to ensure institutional effectiveness, quality instruction, and grant compliance. 
  • Hire, train, supervise, and evaluate instructional and support staff.   
  • Design and implement systems to support instructors and students.
  • Lead adaption of new technology including piloting, training, troubleshooting. 
  • Orchestrate peer mentorship to transition to remote learning & support new instructors.
  • Innovated transition of AE students into high demand occupations, partnering with the Make It Center, Career Services, and Workforce Solutions.
  • Partnered with Indeed, United Way, and other partners to enhance student success with laptop, hot spot, transportation, and food assistance.
  • Develop and implement relevant instructional design for students age 16-85, from more than 70 different countries.

Business Operations Analyst, Student Success and Analytics (02/17-11/2018) 

  • Analyzed data to evaluate the effectiveness of interventions for student success.
  • Served as technical and subject matter expert on Self-Service (Students, Advisors, and Faculty modules), Illume Impact, Illume Students, Illume Courses, Inspire for Advisors, and CRM Advise. 
  • Developed and implemented nudge campaigns to improve student outcomes
  • Performed system administrator duties: developing and initiating work-flows, monitoring error logs, provisioning data, managing engagement plans, and validating data accuracy.   
  • Developed training resources to support the implementation of new systems.   
  • Developed and interpreted surveys to inform intervention strategies. 

Analyst, Business Systems (11/15-2/17) 

  • Developed web-based and face-to-face training resources
  • Developed test cases and testing plans, documented and analyzed results, and presented recommendations on system implementation.  
  • Lead process improvement initiatives including process mapping, swim chart development, and work flow analysis.
  • Provided project management for new technology to improve key financial processes. 
  • Audited data quality and prepared audit reports. 

Data Management Coordinator (12/2008-11/2015)  

  • Led IT project to integrate adult education and credit student data for improved tracking of student and program success. 
  • Analyzed data, evaluated effectiveness, and prepared reports and presentations. 
  • Initiated, planned, administered, and evaluated distance education pilot programs.  
  • Initiated and implemented internship program that has provided hands-on paid work experience opportunities to over 50 students.
  • Utilized Google Analytics to identify trends in web-traffic patterns and survey results.  
  • Served on Ellucian/Datatel Steering Committee and ACC Admission and Records Committee. 

Adult Education Instructor (2015-2019)  Developed 1st synchronous online classes for GED and ESL classes. Taught ESL classes multiple terms face-to-face and DLS.

Austin Regional Clinic   Staff Development Manager (1994-2000) 

  • Managed and monitored all staff development and organizational development programs for 850 employees and 120 physicians. 
  • Supervised Staff Development Department including hiring.
  • Developed and conducted management, supervisory, and team leader training. 
  • Created training organization that met target results each quarter including:  reducing turnover by 25% in key positions, improving customer service ratings, and enhancing revenue.

 

Education 

University of Texas Austin MBA Management

Indiana University  BS Business Honors with High Distinction  

Certifications:  Project Management (PMP), Senior Professional in Human Resources (SPHR) 

Technology Proficiency 

Marketing Cloud, Salesforce, Workday, Ellucian (Colleague, Advise, and Self-Service), Civitas (Degree Map, Illume Students, Courses, Impact, and Inspire for Advisors), Tableau, Entrinsik Informer, Constant Contact, Signal Vine, MS Office, Google Suite & Sites,TWC TEAMS, Blackboard, Collaborate, Zoom, Class for Zoom, Webex, SAS, SQL, Tableau, TRACS, Macromedia, HTML, Camtasia.

Professional Publications

Conference Presentations

COABE 2024 & TALAE 2024: Innovating to Increase GEDs and Transition to College and Career Training.

COABE 2022: Improving Student Success with Onboarding and Communication & Putting the Student in Student Services  TALAE 2023:  Transforming Teacher-Center Classrooms

Publications

Using College Tips and Data Tricks to Boost Program Success  

Using TEAMS Data to Improve Your Program  Texas Adult & Family Literacy Quarterly

Published: February 10, 2026