Kendall Kelly

Post-Secondary Education

University of Texas Austin
Bachelor of Arts
Plan II Honors Program

University of Texas Austin
Master of Library and Informat
Library & Information Science

Boston College
Master of Arts
English

Texas Tech University
Doctor of Philosophy
Tech Comm and Rhetoric

Professional Publications

Kelly, K. (2015) “Genre as Communication: Understanding the Intercultural, Information-Technology Genre.” Accepted Conference Proceedings. IEEE ProComm in Limerick, Ireland. July 12-15.
Kelly, K. (2014) “Coding Miscommunication: A Method for Capturing the Vagaries of Language” Conference proceedings. IEEE Professional Communication Conference in Pittsburgh, PA. October 13-15.
Kelly, K. (2013) “Connecting to Customers: An Better Way to Run an Indian Call Center” Conference proceedings. IEEE Professional Communication Conference in Vancouver, BC. July 14-16.
Kelly, K. (2012). “Americans’ changing perceptions of Indian cultural identity: An Analysis of Indian call centers.” In M. Williams and O. Pimentel (eds.), Race, Ethnicity, and Technical Communication. Amityville, NY: Baywood.
Kelly, K. (2012) Genre analysis as a method for improving intercultural communication. Connexions: International Professional Communication, 1.1. Retrieved from http://connexionsjournal.org/
Kelly, K. (2008) “Book Review: Information and Document Design, edited by Saul Carliner, Jan Piet Verckens, and Cathy de Waele.” Journal of Technical Writing and Communication 38 (2): 177-180.
Kelly, K. and J. Jones. (2007). “Websites and the law: an avenue for localization.” In K. St. Amant (ed.), Linguistic and

Teaching Experience

Assistant Professor, English Writing and Rhetoric Fall 2012 to May 2015
St. Edwards University, Austin, TX 78704
• Taught technical communication, document design, intercultural communication, and composition.
• Conducted surveys of business community for self-assessment.
• Served on committees, conducted workshops, and field trips.
Lecturer, English Department January 2000 to May 2012
Texas State University San Marcos, TX 78666
• Taught technical communication, software documentation, and composition.
• Developed and piloted hybrid, online, service-learning, and portfolio-based courses.
• Served on committees and conducted workshops, and field trips.
Bibliographic Instruction Coordinator, Alkek Library December 1998 to May 2000
Southwest Texas State University San Marcos, TX 78666
Part-time Instructor, Technical Communications January 1994 to December 1998
Austin Community College Austin, TX 78752