Kendall Kelly

Post-Secondary Education

University of Texas Austin
Bachelor of Arts
Plan II Honors Program

University of Texas Austin
Master of Library and Informat
Library & Information Science

Boston College
Master of Arts
English

Texas Tech University
Doctor of Philosophy
Tech Comm and Rhetoric

Teaching Experience

Assistant Professor, English Writing and Rhetoric Fall 2012 to May 2015
St. Edwards University, Austin, TX 78704
• Taught technical communication, document design, intercultural communication, and composition.
• Conducted surveys of business community for self-assessment.
• Served on committees, conducted workshops, and field trips.
Lecturer, English Department January 2000 to May 2012
Texas State University San Marcos, TX 78666
• Taught technical communication, software documentation, and composition.
• Developed and piloted hybrid, online, service-learning, and portfolio-based courses.
• Served on committees and conducted workshops, and field trips.
Bibliographic Instruction Coordinator, Alkek Library December 1998 to May 2000
Southwest Texas State University San Marcos, TX 78666
Part-time Instructor, Technical Communications January 1994 to December 1998
Austin Community College Austin, TX 78752

Professional Publications

Kelly, K. (2015) “Genre as Communication: Understanding the Intercultural, Information-Technology Genre.” Accepted Conference Proceedings. IEEE ProComm in Limerick, Ireland. July 12-15.
Kelly, K. (2014) “Coding Miscommunication: A Method for Capturing the Vagaries of Language” Conference proceedings. IEEE Professional Communication Conference in Pittsburgh, PA. October 13-15.
Kelly, K. (2013) “Connecting to Customers: An Better Way to Run an Indian Call Center” Conference proceedings. IEEE Professional Communication Conference in Vancouver, BC. July 14-16.
Kelly, K. (2012). “Americans’ changing perceptions of Indian cultural identity: An Analysis of Indian call centers.” In M. Williams and O. Pimentel (eds.), Race, Ethnicity, and Technical Communication. Amityville, NY: Baywood.
Kelly, K. (2012) Genre analysis as a method for improving intercultural communication. Connexions: International Professional Communication, 1.1. Retrieved from http://connexionsjournal.org/
Kelly, K. (2008) “Book Review: Information and Document Design, edited by Saul Carliner, Jan Piet Verckens, and Cathy de Waele.” Journal of Technical Writing and Communication 38 (2): 177-180.
Kelly, K. and J. Jones. (2007). “Websites and the law: an avenue for localization.” In K. St. Amant (ed.), Linguistic and