Instructor:                               Professor Frances Brunner

Classroom:                              Tu, Th 1:25-2:45pm       Campus: SAC1 Room: 1208

In-Person Office Hours            2:45pm on class days or virtual

Virtual Office Hours:                Schedule an Appointment: https://calendar.app.google/dPA4JLKX7WDMBhg47

Voicemail/Text/Email:              210-260-6581 frances.brunner@austincc.edu

Website:                                  https://sites.google.com/austincc.edu/francesbrunner

Textbook:                                3rd Edition of Understanding Business: The Core, by Nickels. 

Classroom Policies:

1. This is a course that requires the use of the Blackboard LMS. You must check your ACC email often.
2. There will be 2 exams consisting of multiple-choice questions derived from text and lecture material. You will need access to appropriate technology for the exams (ACC has rooms with computers you can access). The first exam will be given in class to ensure understanding of the process. Exams are open-note, and only paper notes are allowed. Other forms of online reference or use of devices are prohibited.
3. Stock project: There is a mandatory Stock Project in which you will select a publicly traded company and provide a report on the information given the outlined criteria. This will include a short presentation. Project outline and requirements will be reviewed in class and available on blackboard.
4. Attendance is crucial to making a high grade, as assignments will be given in class, on paper. There will be a combination of speaker/presentation attendance, in-class short essays and homework which will account for 17% of your overall grade. If you miss a class, the assignment will not be available at a later date.
5. Speaker Letters: During the semester, we will have special guest speakers who will share their experiences with you regarding their profession. If they are available in person or on a live zoom, you will have the opportunity to ask questions. I will give information about our speaker at least 1 class in advance and ask that you find out more about them on LinkedIn. Following their presentation, you will have an opportunity to write a formal letter to that speaker thanking them and letting them know at least two things you learned. 2 letters will receive the maximum credit, but you are welcome to write as many as you like.
6. It is the students' responsibility to be aware of the withdrawal date. Neither you nor the instructor can drop you after this deadline. Link to important dates can be found here: https://admissions.austincc.edu/registration/registration-important-dates/
7. In-Classroom Devices: As emerging business professionals, it is crucial that you have consistent access to technology to record notes, follow along with presentations, research any concepts that you are unfamiliar with, and enter calendar reminders for deadlines mentioned in class. It is expected that all devices will be used during class for learning purposes only. If you do not have possession of a laptop or tablet, Student Services has a program which will loan you an iPad for the semester. Due to the research and writing intensive aspects of this course, refrain from relying on a cell phone exclusively for assignment completion.
8. Cellular devices should be silenced upon arrival. Limited cell phone use is permitted during class. If an urgent call must be taken, please exit the classroom and return immediately after the issue is settled. Excessive or disruptive use of cell phones will result in the rescindment of classroom phone privileges.
9. Please act in a polite and respectful manner to any persons in the classroom. If you are overly tired or need to stand, you may stand in the back of the room quietly. If inappropriate or distracting behavior ensues after a first warning, you may be disciplined by the instructor. Reminder: YOU registered to take this course. Take it seriously.
10. Exams must be completed and projects turned in on time. Exceptions are at the discretion of the instructor and should be requested in advance. Some chapter assignments are available on Blackboard which will not be graded. They are provided to help you build mastery of the content.

Instructor's Objectives:

1. Provide a clearly defined grading system & clearly explained policies.
2. Provide clear and insightful lectures & presentations.

1. Provide prompt return of exams & assignments.
2. Provide convenient ways to communicate with the instructor.

1. Make the class interesting & challenging.
2. Respect students & motivate them to learn.
3. Help students develop an appreciation and understanding of the fundamentals of business.
4. Motivate and encourage students in their journey through choosing their academic and professional pathways.

Grading:

All exams and projects must be submitted by the assigned deadlines. Because the grading structure already provides built-in flexibility, late work will not be accepted except in cases of documented medical issues or other extenuating circumstances approved by the college or instructor. If you anticipate a scheduling conflict, you must notify the instructor in advance to discuss possible arrangements.

*extra Credit opportunity

Grade Distribution:

A          450-500             >90%

B          400-450             80-89%

C          350-400             70-79%

D          300-350             60-69%

F          under 300          <60%

Performance Schedule:

Please note, schedule changes may occur during the semester. Any changes will be announced on Blackboard and sent via ACC email.

Tentative Schedule for the Core 3rd edition:

Textbook Overview:

Part 1 – Business Trends

Chapter 1: Exploring the Business Environment and Economics

Chapter 2: Doing Business in Global Markets

Chapter 3: Demanding Ethical and Socially Responsible Behavior

Part 2 – Business Ownership

Chapter 4: How to Form a Business

Chapter 5: Entrepreneurship and Starting a Small Business

Part 3 – Business Management

Chapter 6: Management and Leadership

Chapter 7: Structuring Organizations for Today’s Challenges

Chapter 8: Production Operations Management

Part 4 – Management of Human Resources

Chapter 9: Motivating Employees

Chapter 10: Human Resource Management: Finding and Keeping the Best Employees

Part 5 – Marketing

Chapter 11: Marketing: Helping Buyers Buy

Chapter 12: Managing the Marketing Mix: Product, Price, Place, and Promotion

Chapter 13: Using Technology to Manage Information

Part 6 – Managing Financial Resources

Chapter 14: Understanding Accounting and Financial Information

Chapter 15: Financial Management

Chapter 16: Money, Financial Institutions, and the Federal Reserve

Bonus Chapters

A (Online Only): Working within the Legal Environment

B (Online Only): Managing Risk

C (Online Only): Managing Personal Finances and Investing

Epilogue: Getting the Job You Want

• UNDERSTANDING BUSINESS: CORE 3rd edition by Nickels, McHugh, McHugh
• ISBN: 9781266131707
• Note- there are several ISBNs for this book depending on the online support materials that are included. The older editions of the book like Understanding Business the 11th Edition that will work, and the Core 1st and 2nd Editions as well. The chapters don’t always correspond perfectly but if $$ is an issue, find a used one online at a great price and it will work. 

Textbook Overview:

Part 1 – Business Trends

Chapter 1: Exploring the Business Environment and Economics

Chapter 2: Doing Business in Global Markets

Chapter 3: Demanding Ethical and Socially Responsible Behavior

Part 2 – Business Ownership

Chapter 4: How to Form a Business

Chapter 5: Entrepreneurship and Starting a Small Business

Part 3 – Business Management

Chapter 6: Management and Leadership

Chapter 7: Structuring Organizations for Today’s Challenges

Chapter 8: Production Operations Management

Part 4 – Management of Human Resources

Chapter 9: Motivating Employees

Chapter 10: Human Resource Management: Finding and Keeping the Best Employees

Part 5 – Marketing

Chapter 11: Marketing: Helping Buyers Buy

Chapter 12: Managing the Marketing Mix: Product, Price, Place, and Promotion

Chapter 13: Using Technology to Manage Information

Part 6 – Managing Financial Resources

Chapter 14: Understanding Accounting and Financial Information

Chapter 15: Financial Management

Chapter 16: Money, Financial Institutions, and the Federal Reserve

Bonus Chapters

A (Online Only): Working within the Legal Environment

B (Online Only): Managing Risk

C (Online Only): Managing Personal Finances and Investing

Epilogue: Getting the Job You Want

Instructor:                               Professor Frances Brunner

Classroom:                              Tu, Th 1:25-2:45pm       Campus: SAC1 Room: 1208

In-Person Office Hours            2:45pm on class days or virtual

Virtual Office Hours:                Schedule an Appointment: https://calendar.app.google/dPA4JLKX7WDMBhg47

Voicemail/Text/Email:              210-260-6581 frances.brunner@austincc.edu

Website:                                  https://sites.google.com/austincc.edu/francesbrunner

Textbook:                                3rd Edition of Understanding Business: The Core, by Nickels. 

Classroom Policies:

1. This is a course that requires the use of the Blackboard LMS. You must check your ACC email often.
2. There will be 2 exams consisting of multiple-choice questions derived from text and lecture material. You will need access to appropriate technology for the exams (ACC has rooms with computers you can access). The first exam will be given in class to ensure understanding of the process. Exams are open-note, and only paper notes are allowed. Other forms of online reference or use of devices are prohibited.
3. Stock project: There is a mandatory Stock Project in which you will select a publicly traded company and provide a report on the information given the outlined criteria. This will include a short presentation. Project outline and requirements will be reviewed in class and available on blackboard.
4. Attendance is crucial to making a high grade, as assignments will be given in class, on paper. There will be a combination of speaker/presentation attendance, in-class short essays and homework which will account for 17% of your overall grade. If you miss a class, the assignment will not be available at a later date.
5. Speaker Letters: During the semester, we will have special guest speakers who will share their experiences with you regarding their profession. If they are available in person or on a live zoom, you will have the opportunity to ask questions. I will give information about our speaker at least 1 class in advance and ask that you find out more about them on LinkedIn. Following their presentation, you will have an opportunity to write a formal letter to that speaker thanking them and letting them know at least two things you learned. 2 letters will receive the maximum credit, but you are welcome to write as many as you like.
6. It is the students' responsibility to be aware of the withdrawal date. Neither you nor the instructor can drop you after this deadline. Link to important dates can be found here: https://admissions.austincc.edu/registration/registration-important-dates/
7. In-Classroom Devices: As emerging business professionals, it is crucial that you have consistent access to technology to record notes, follow along with presentations, research any concepts that you are unfamiliar with, and enter calendar reminders for deadlines mentioned in class. It is expected that all devices will be used during class for learning purposes only. If you do not have possession of a laptop or tablet, Student Services has a program which will loan you an iPad for the semester. Due to the research and writing intensive aspects of this course, refrain from relying on a cell phone exclusively for assignment completion.
8. Cellular devices should be silenced upon arrival. Limited cell phone use is permitted during class. If an urgent call must be taken, please exit the classroom and return immediately after the issue is settled. Excessive or disruptive use of cell phones will result in the rescindment of classroom phone privileges.
9. Please act in a polite and respectful manner to any persons in the classroom. If you are overly tired or need to stand, you may stand in the back of the room quietly. If inappropriate or distracting behavior ensues after a first warning, you may be disciplined by the instructor. Reminder: YOU registered to take this course. Take it seriously.
10. Exams must be completed and projects turned in on time. Exceptions are at the discretion of the instructor and should be requested in advance. Some chapter assignments are available on Blackboard which will not be graded. They are provided to help you build mastery of the content.

Instructor's Objectives:

1. Provide a clearly defined grading system & clearly explained policies.
2. Provide clear and insightful lectures & presentations.

1. Provide prompt return of exams & assignments.
2. Provide convenient ways to communicate with the instructor.

1. Make the class interesting & challenging.
2. Respect students & motivate them to learn.
3. Help students develop an appreciation and understanding of the fundamentals of business.
4. Motivate and encourage students in their journey through choosing their academic and professional pathways.

Grading:

All exams and projects must be submitted by the assigned deadlines. Because the grading structure already provides built-in flexibility, late work will not be accepted except in cases of documented medical issues or other extenuating circumstances approved by the college or instructor. If you anticipate a scheduling conflict, you must notify the instructor in advance to discuss possible arrangements.

*extra Credit opportunity

Grade Distribution:

A          450-500             >90%

B          400-450             80-89%

C          350-400             70-79%

D          300-350             60-69%

F          under 300          <60%

Performance Schedule:

Please note, schedule changes may occur during the semester. Any changes will be announced on Blackboard and sent via ACC email.

Tentative Schedule for the Core 3rd edition:

Textbook Overview:

Part 1 – Business Trends

Chapter 1: Exploring the Business Environment and Economics

Chapter 2: Doing Business in Global Markets

Chapter 3: Demanding Ethical and Socially Responsible Behavior

Part 2 – Business Ownership

Chapter 4: How to Form a Business

Chapter 5: Entrepreneurship and Starting a Small Business

Part 3 – Business Management

Chapter 6: Management and Leadership

Chapter 7: Structuring Organizations for Today’s Challenges

Chapter 8: Production Operations Management

Part 4 – Management of Human Resources

Chapter 9: Motivating Employees

Chapter 10: Human Resource Management: Finding and Keeping the Best Employees

Part 5 – Marketing

Chapter 11: Marketing: Helping Buyers Buy

Chapter 12: Managing the Marketing Mix: Product, Price, Place, and Promotion

Chapter 13: Using Technology to Manage Information

Part 6 – Managing Financial Resources

Chapter 14: Understanding Accounting and Financial Information

Chapter 15: Financial Management

Chapter 16: Money, Financial Institutions, and the Federal Reserve

Bonus Chapters

A (Online Only): Working within the Legal Environment

B (Online Only): Managing Risk

C (Online Only): Managing Personal Finances and Investing

Epilogue: Getting the Job You Want

Collegiate Best Practices:

1. 4-6 hours of study/week, reading the book, discussion w/classmate(s), use of flashcards, & other techniques is recommended if you plan to make a high grade.
2. Coming to class will help with information retention and will also be used to develop critical thinking, and context of material in real-life application.
3. Course materials including syllabus are available on Blackboard: http://acconline.austincc.edu
4. You will benefit most from class if you read the lecture chapter each week prior to the start of class.
5. Projects should be completed early and presentations prepared in advance in case of vacation, illness, mid-semester overload or other predictable circumstances.
6. It is recommended (but not required) that you obtain a textbook during the 1st week of class. See details later in this syllabus.

Technology Support Services:

Austin Community College provides free, secure drive-up Wi-Fi to students and employees in the parking lots of all campus locations. Wi-Fi can be accessed seven days a week, 7 am to 11 pm. Additional details are available at https://www.austincc.edu/coronavirus/drive-up-wifi. Students who do not have the necessary technology to complete their ACC courses can request to borrow devices from Student Technology Services. Available devices include iPads, webcams, headsets, calculators, etc. Students must be registered for a credit course, Adult Education, or Continuing Education course to be eligible. For more information, including how to request a device, visit http://www.austincc.edu/sts. Student Technology Services offers phone, live-chat, and email-based technical support for students and can provide support on topics such as password resets, accessing or using Blackboard, access to technology, etc. To view hours of operation and ways to request support, visit http://www.austincc.edu/sts.

Using LockDown Browser for Online Exams:

(no Webcam needed – see BB for details during the semester)

This course requires the use of LockDown Browser for online exams. Watch this short video (link on BB) to get a basic understanding of LockDown Browser. A student (link on BB) is also available.

---Then download and install LockDown Browser (see BB for the link).

To ensure LockDown Browser and the webcam are set up properly, do the following:

• Start LockDown Browser, log into BB & select this course.
• Locate and select the Help Center button on the LockDown Browser toolbar.
• Run the System & Network Check. If a problem is indicated, see if a solution is provided in the Knowledge Base. Troubleshooting information can also be emailed to our institution's help desk.
• Exit the Help Center and locate the practice quiz.
• Upon completing and submitting the practice quiz, exit LockDown Browser.

When taking an online exam that requires LockDown Browser and a webcam, remember the following guidelines:

• Ensure you're in a location where you won't be interrupted
• Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach
• Clear your desk of all external materials not permitted — books, papers, other devices
• Before starting the text, know how much time is available for it, and that you’ve allotted sufficient time to
  complete it
• Remain at your computer for the duration of the test

Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

Textbook Help:

It is important to obtain a textbook during the first week of class. There are bookstores at each ACC campus. Can't afford the textbook? Contact Student Support Services to see if you qualify for help in obtaining a textbook. Call 512-223-6026 or 512-223-4845 and ask for help with textbooks. Also check your email and BB for a list of websites where you can order books. We cannot guarantee on-time delivery from any of these sources. Allow the necessary amount of time for shipping.

Course Description:

This course is a general survey of the entire field of business and management in the free enterprise system. Concepts of business and management functions, organizational considerations, and decision-making processes. Explores areas of specialization in the business world.

Course Rationale:

The objective of this course is to provide you with a broad understanding of the business world. During the semester we will cover general business concepts as well as specific functional areas including management, marketing, and financial management. You are encouraged to keep up with the business news during the semester by reading the internet, newspaper, business magazines, or by watching any of the business reports on television. If you see a story that is of interest to you, please feel free to bring it up in class.

Instructional Methodology:

The methodology used in this course is instructor-led training of lectures and discussion.

If you are having any problems, email your instructor right away. Don’t sit and spin your wheels. If it is slowing you down, I take it seriously. If for some reason you don’t hear from me call me again or call my assistant. I need to get you back on track

Policies for Incompletes, Attendance, and Withdrawal are as follows:

Incomplete Policy: An incomplete (I) will be granted to a student in rare circumstances. Generally, to receive a grade of I, a student must have completed all examinations and assignments to date, be passing, and have personal circumstances that prevent course completion that occur after the deadline to withdraw with
a grade of W.

Attendance Policy: All students are encouraged to attend classes for classroom and synchronous online courses, but it is not required. Non-attendance will most likely have a negative impact on the student’s grade.

Withdrawal Policy: It is the student’s responsibility to withdraw from a course. Instructors are allowed to withdraw students for non-attendance and lack of academic progress but students must not rely on their instructor to withdraw them if they wish to withdraw.

Statement on Academic Integrity

Austin Community College values academic integrity in the educational process. Acts of academic dishonesty/misconduct undermine the learning process, present a disadvantage to students who earn credit honestly, and subvert the academic mission of the institution. The potential consequences of fraudulent credentials raise additional concerns for individuals and communities beyond campus who rely on institutions of higher learning to certify students' academic achievements and expect to benefit from the claimed knowledge and skills of their graduates. Students must follow all instructions given by faculty or designated college representatives when taking examinations, placement assessments, tests, quizzes, and evaluations. Actions constituting scholastic dishonesty include, but are not limited to, plagiarism, cheating, fabrication, collusion, falsifying documents, or the inappropriate use of the college’s information technology resources. Further information is available at the Academic Integrity website.

Student Rights & Responsibilities

Students at ACC have the same rights and protections under the Constitution of the United States. These rights include freedom of speech, peaceful assembly, petition and association. As members of the community, students have the right to express their own views, but must also take responsibility for according the same rights to others and not interfere or disrupt the learning environment. Students are entitled to fair treatment, are expected to act consistently with the values of the college, and obey local, state, and federal laws. Student Rights & Responsibilities

As a student of Austin Community College you are expected to abide by the Student Standards of Conduct.

Senate Bill 212 and Title IX Reporting Requirements 

Under Senate Bill 212 (SB 212), the faculty and all College employees are required to report any information concerning incidents of sexual harassment, sexual assault, dating violence, and stalking committed by or against an ACC student or employee. Federal Title IX law and College policy also require reporting incidents of sex- and gender-based discrimination and sexual misconduct. This means faculty and non-clinical counseling staff cannot keep confidential information about any such incidents that you share with them.

If you would like to talk with someone confidentiality, please contact the District Clinical Counseling Team who can connect you with a clinical counselor on any ACC campus: (512) 223-2616, or to schedule online, go to the Counseling website.

While students are not required to report, they are encouraged to contact the Compliance Office for resources and options: Charlene Buckley, District Title IX Officer, (512) 223-7964; compliance@austincc.edu .

If a student makes a report to a faculty member, the faculty member will contact the District Title IX Officer for follow-up.

Student Complaints

A defined process applies to complaints about an instructor or other college employee. You are encouraged to discuss concerns and complaints with college personnel and should expect a timely and appropriate response. When possible, students should first address their concerns through informal conferences with those immediately involved; formal due process is available when informal resolution cannot be achieved.

Student complaints may include (but are not limited to) issues regarding classroom instruction, college services and offices on the basis of actual or perceived race, color, national origin, religion, age, gender, gender identity, sexual orientation, political affiliation, or disability.

Further information about the complaints process, including the form used to submit complaints, is available at the Student Complaint Procedures website.

Statement on Privacy

The Family Educational Rights and Privacy Act (FERPA) protects confidentiality of students’ educational records. Grades cannot be provided by faculty over the phone, by e-mail, or to a fellow student.

Recording Policy

To ensure compliance with the Family Education Rights and Privacy Act (FERPA), student recording of class lectures or other activities is generally prohibited without the explicit written permission of the instructor and notification of other students enrolled in the class section. Exceptions are made for approved accommodations under the Americans with Disabilities Act. 

Recording of lectures and other class activities may be made by faculty to facilitate instruction, especially for classes taught remotely through Blackboard Collaborate or another platform. Participation in such activities implies consent for the student to be recorded during the instructional activity. Such recordings are intended for educational and academic purposes only.

Safety Statement

Health and safety are of paramount importance in classrooms, laboratories, and field activities. Students are expected to learn and comply with ACC environmental, health and safety procedures and agree to follow ACC safety policies. Emergency Procedures posters and Campus Safety Plans are posted in each classroom and should be reviewed at the beginning of each semester. All incidents (injuries/illness/fire/property damage/near miss) should be immediately reported to the course instructor. Additional information about safety procedures and how to sign up to be notified in case of an emergency can be found at the Emergency Management website.

Everyone is expected to conduct themselves professionally with respect and courtesy to all. Anyone who thoughtlessly or intentionally jeopardizes the health or safety of another individual may be immediately dismissed from the day’s activity and will be referred to the Dean of Student Services for disciplinary action.

In the event of disruption of normal classroom activities due to an emergency situation or an outbreak of illness, the format for this course may be modified to enable completion of the course. In that event, students will be provided an addendum to the class syllabus that will supersede the original version.

Campus Carry

The Austin Community College District concealed handgun policy ensures compliance with Section 411.2031 of the Texas Government Code (also known as the Campus Carry Law), while maintaining ACC’s commitment to provide a safe environment for its students, faculty, staff, and visitors. Beginning August 1, 2017, individuals who are licensed to carry (LTC) may do so on campus premises except in locations and at activities prohibited by state or federal law, or the college’s concealed handgun policy. 

It is the responsibility of license holders to conceal their handguns at all times. Persons who see a handgun on campus are asked to contact the ACC Police Department by dialing 512-223-1231. Please refer to the concealed handgun policy online at the Campus Carry website.

Discrimination Prohibited

The College seeks to maintain an educational environment free from any form of discrimination or harassment including but not limited to discrimination or harassment on the basis of race, color, national origin, religion, age, sex, gender, sexual orientation, gender identity, or disability.

Faculty at the College are required to report concerns regarding sexual misconduct (including all forms of sexual harassment and sex and gender-based discrimination) to the Manager of Title IX/Title VI/ADA Compliance. Licensed clinical counselors are available across the District and serve as confidential resources for students.

Additional information about Title VI, Title IX, and ADA compliance can be found in the ACC Compliance Resource Guide.

Use of ACC email

All College e-mail communication to students will be sent solely to the student’s ACCmail account, with the expectation that such communications will be read in a timely fashion. ACC will send important information and will notify students of any college- related emergencies using this account. Students should only expect to receive email communication from their instructor using this account. Likewise, students should use their ACCmail account when communicating with instructors and staff. Information about ACC email accounts, including instructions for accessing it, are available at the ACC Email Q&A website.

Use of the Testing Center

The Testing Centers will allow only limited in person testing and testing time will be limited to the standard class time, typically one and one-half hours. Specifically, only the following will be allowed in the Testing Centers:

• Student Accessibility Services (SAS) Testing: All approved SAS testing
• Assessments Tests: Institutionally approved assessment tests (e.g., TSIA or TABE)
• Placement Tests: Placement tests (e.g., ALEKS)
• Make-Up Exams (for students who missed the original test): Make-up testing is available for all lecture courses but will be limited to no more than 25% of students enrolled in each section for each of four tests

• Programs incorporating industry certification exams: Such programs (e.g., Microsoft, Adobe, etc.) may utilize the ACC Business Assessment Center for the industry certification exams (BACT) at HLC or RRC

Free tutoring is available at all the major campuses The web site for all our campus tutoring is:

http://www.austincc.edu/tutor/HELP

Student Support Services

The success of our students is paramount, and ACC offers a variety of support services to help, as well as providing numerous opportunities for community engagement and personal growth.

Student Support

ACC strives to provide exemplary support to its students and offers a broad variety of opportunities and services. Information on these campus services and resources is available at the Student Resources website. A comprehensive array of student support services is available online at the Student Support website.

Student Accessibility Services

Austin Community College (ACC) is committed to providing a supportive, accessible, and inclusive learning environment for all students. Each campus offers support services for students with documented disabilities. Students with disabilities who need classroom, academic or other accommodations must request them through Student Accessibility Services (SAS).

Students are encouraged to request accommodations prior to the beginning of the semester, otherwise the provision of accommodations may be delayed. Students who have received accommodations from SAS for this course will provide the instructor with the legal document titled “Faculty Notification Letter” (FNL) through the Accessible Information Management (AIM) portal.

Please contact SAS@austincc.edu for more information.

Academic Support

ACC offers academic support services on all of its campuses. These services, which include online tutoring, academic coaching, and supplemental instruction, are free to enrolled ACC students. Tutors are available in a variety of subjects ranging from accounting to pharmacology. Students may receive these services on both a drop-in and referral basis. 

An online tutor request can be made here: Online Tutoring Request

Additional tutoring information can be found here: Online Tutoring

Library Services

ACC Library Services offers both in-person and extensive online services, with research and assignment assistance available in-person during limited hours of service. Although all college services are subject to change, plans include ACC students signing up for study space and use of computers at open libraries, extensive online instruction in classes, online reference assistance 24/7 and reference with ACC faculty librarians. In addition, currently enrolled students, faculty and staff can access Library Services online (also 24/7) via the ACC Library website and by using their ACCeID to access all online materials (ebooks, articles from library databases, and streaming videos). ACC Libraries offer these services in numerous ways such as: "Get Help from a Faculty Librarian: the 24/7 Ask a Librarian chat service," an online form for in-depth research Q and A sessions, one-on-one video appointments, email, and phone (voicemail is monitored regularly).

• Library Website
• Library Information & Services during COVID-19
• Ask a Librarian 24/7 chat and form
• Library Hours of Operation by Location
• Email: library@austincc.edu

Parent and Family Engagement Services

ACC understands how important parent and family support is to every student's college journey. From parents and siblings to step-parents, grandparents, partners, and loved ones, the Parent and Family Engagement Office at ACC is committed to empowering families to support student success. The office provides a family orientation to ACC, free workshops explaining the world of higher education (financial aid, student resources, career and transfer services, etc.), a monthly newsletter full of student success tips, and a website designed to answer family members' frequently asked questions. All students, especially first-generation students, are encouraged to share these resources with their families and invite them to be part of the Riverbat experience. Contact familyengagement@austincc.edu or visit the Parent & Family Engagement website for more information.

Student Organizations

ACC has over seventy student organizations, offering a variety of cultural, academic, vocational, and social opportunities. They provide a chance to meet with other students who have the same interests, engage in service-learning, participate in intramural sports, gain valuable field experience related to career goals, and much else. Student Life coordinates many of these activities, and additional information is available at the Student Life website.

Personal Support

Resources to support students are available at every campus. To learn more, ask your professor or visit the campus Support Center. All resources and services are free and confidential. Some examples include, among others:

• Food resources including community pantries and bank drives can be found here at the Central Texas Food Bank website.

• Assistance with childcare or utility bills is available at any campus Support Center
• The Student Emergency Fund can help with unexpected expenses that may cause you to withdraw from one or more classes
• Help with budgeting for college and family life is available through the Student Money Management Office.
• A full listing of services for student parents is available at the Child Care website.

Mental health counseling services are available throughout the ACC Student Services District to address personal and or mental health concerns at the Counseling website.

If you are struggling with a mental health or personal crisis, call one of the following numbers to connect with resources for help. However, if you are afraid that you might hurt yourself or someone else, call 911 immediately.

Free Crisis Hotline Numbers:

• Austin / Travis County 24-hour Crisis & Suicide hotline: 512-472-HELP (4357)
• The Williamson County 24-hour Crisis hotline: 1-800-841-1255
• Bastrop County Family Crisis Center hotline: 1-888-311-7755
• Hays County 24 Hour Crisis Hotline: 1-877-466-0660
• National Suicide Prevention Lifeline: 988 or 1-800-273-TALK (8255)
• Crisis Text Line: Text “home” to 741741
• Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline:
  1-800-662-HELP (4357)
• National Alliance on Mental Illness (NAMI) Helpline:1-800-950-NAMI (6264)