Faculty Syllabus

A study of leadership theory and its practical application in managing global business operations as it relates to emerging technologies. Topics include the examination of leadership models, power and influence, team leadership, cross-cultural leadership, strategic styles of interaction, ethics and values, leadership skill development, evidence-based decision-making techniques, and effective goal implementation.  Students will investigate methods for leading the design, efficient operation, and improvement of operations and manufacturing processes. Topics evaluated include the design and location of facilities; staff and resource utilization; blending the use of materials efficiently; forecasting; production scheduling; inventory control; and quality assurance. 

Welcome to Management: How to Grow from Top Performer to Excellent Leader Ch 1 - 6.

Operations & Supply Chain Management Ch 1, 4, 6, 7, 9, 12, 13

Getting to Yes Ch 2 - 5

Sally Soprano Negotiation 

Module 1

Lead Ch 1. - Lead Yourself on the Inside

1.1.1 Examine what it means to lead yourself from within

1.1.2. Assess your personality type 

1.1.3. Define curiosity and discuss its importance

1.1.4. Discuss ways to become a learning machine

1.1.5. Examine the learning cycle framework

1.1.6.Discuss the importance of a growth mindset

Lead Ch 2. - Lead Yourself on the Outside

1.2,1, Explore why self-discipline matters

1.2.2. Examine what self-discipline looks like

1.2.3. Discuss the importance of responding well to challenges

1.2.4. Discuss why showing up is an important leadership quality

1.2.5. Examie how leaders manage their time, not their tasks

1.2.6. Discuss the importance of consistent behavior and work routines

1.2.7. Examine the SAVERS method to win the morning

1.2.8 Discuss the importance of being prepared to perform

1.2.9 Examine why no detail is too small

1.2.10. Practice saying the right words

Lead Ch 3 - Build Your Team

1.3.1. Define culture and the importance of building a great culture

1.3.2. Explain how to earn the right to lead

1.3.3. Examine seven keys for earning respect

1.3.4. Creating trust

1.3.5. Explain how vulnerability improves connection with people

1.3.6. Discuss empowerment and ownership

1.3.7. Analyze tips for effective delegation

1.3.8. Examine ways to build a culture of teamwork

1.3.9. Discuss changes in perception when you are the boss

1.3.10. Examine ways to deal with resistance

Lead Ch 4 - Manage the Roster

1.4.1. Illustrate that the most important decisions you will make will be about the makeup of your team 

1.4.2. Create a framwork for assessing the team you inherit

1.4.3. Define must-have qualities of new hires and be intentional in hiring new team members with those qualities

1.4.4.  Examine the importance of gender-balanced work teams

1.4.5. Design an interview process that accurately assesses candidates

1.4.6. Discuss the importance fo speaking to as many people as possible about the people you are considering hiring

1.4.6. Discuss the inevitable need to prune the workforce and tips for doing so while preserving culture and team motivation

1.4.7. Examine keys for retaining top talent

Lead Ch 5 - Spread the Message

1.5.1. Assess the importance of effective communication to be an excellent leader

1.5.2. Illustrate the power of narrative storytelling

1.5.3. Examine the importance of honed brief messages

1.5.4. Assess the need for communication that connects with people

1.5.5. Discuss principles for creating influence and persuading others

1.5.6. Select the best method for communicating

1.5.7. Practice delivering mini-speaches

1.5.8. Explain why difficult conversations shouldn't be delayed

1.5.9. Discuss how to be a genuine messenger

1.5.10 Discuss tips for communicating with business leaders above you in the organizational structure

1.5.11 Discuss the essential elements of leading meetings

Lead Ch 6 - Make the Grade

1.6.1.Explain that leaders accept responsibility for the performance of their teams

1.6.2. Understand that excellent leaders get results

1.6.3. Discuss the need for excellent leaders to lead, manage, and coach.

1.6.4. Examine a template for leading including mission, vision, and strategy

1.6.5. Examine how to manage change

1.6.6. Discuss coaching skills

1.6.7. Examine a few additional ideas for becoming an excellent leader including keeping a journal, interviewing teams, interviewing heroes, mastering the basics, humility. and managing up.

Module 2

OSCM Ch 1 - Introduction to Operations and Supply Chain Management (OSCM)

2.1.1. Identify the elements of operations and supply chain management.

2.1.2. Evaluate the efficiency of the firm.

2.1.3. Know the potential career opportunities in operations and supply chain management.

2.1.4. Recognize the major concepts that define the operations and supply chain management field.

OSCM Ch 4 - Strategic Capacity Management

2.4.1. Explain what capacity management is and why it is strategically important.

2.4.2. Exemplify how to plan capacity.

2.4.3. Evaluate capacity alternatives using decision trees.

2.4.4. Compare capacity planning in services to capacity planning in manufacturing.

OSCM Ch 6 - Manufacturing Processes

2.6.1  Understand what a manufacturing process is.

2.6.2. Understand production process mapping and Little's law.

2.6.3. Explain how manufacturing processes are organized.

2.6.4. Understand how to design and analyze an assembly line.

OSCM Ch 7 - Service Processes

2.7.1  Understand the characteristics of service processes.

2.7.2. Analyze simple service systems.

2.7.3. Understand waiting line (queuing) analysis.

OSCM Ch 9 - Materials Requirement Planning (MRP)

2.9.1. Explain what MRP is.

2.9.2. Understand how the MRP system is structured.

2.9.3. Analyze an MRP problem.

2.9.4. Evaluate and compare MRP lot sizing techniques.

OSCM Ch 12 - Lean Supply Chains

2.12.1. Explain lean production.

2.12.2. Illustrate how lean concepts can be applied to supply chain processes.

2.12.3. Analyze supply chain processes using value stream mapping.

2.12.4. Explain lean design principles.

2.12.5. Apply lean processes to service processes.

OSCM Ch 13 - Global Sourcing and Procurement

2.13.1. Explain what strategic sourcing is.

2.13.2. Explain why companies outsource processes.

2.13.3. Analyze the total cost of ownership.

2.13.4. Evaluate sourcing performance.

Module 3

Yes Ch 2 - Separate the People from the Problem

3.2.1. Recognize that negotiators are people.

3.2.2. Describe two interests of negotiators…substance and relationship.

3.2.3. Recognize that deals require differences in thinking to be understood.

3.2.4. Examine why feelings are more important than talk in resolving bitter disputes.

3.2.5. Understand the critical role of communication in negotiations.

Yes Ch 3 - Focus on Interests, not Positions

3.3.1. Analyze why reconciling interests vs. positions produces wise solutions.

3.3.2. Explain ways to discover interests.

3.3.3. Discuss best practices for talking about interests.

Yes Ch 4 - Invent Options for Mutual Gain

3.4.1. Create multiple options

3.4.2. Separate inventing from deciding by following the 4-step circle chart.

3.4.3. Use creative problem-solving techniques.

3.4.4. Explore positions that make it easy for the other party and you to decide.

Yes Ch 5 - Insist on Using Objective Criteria

3.5.1. Illustrate why objective criteria and principled negotiation produces wise agreements.

3.5.2. Examine techniques for creating objective criteria.

3.5.3. Discuss 3 ways to introduce objective criteria in negotiations.

3.5.4. Practice using objective criteria in a negotiation with a party using positional bargaining.

Module 1

Lead Ch 1. - Lead Yourself on the Inside

1.1.1 Examine what it means to lead yourself from within

1.1.2. Assess your personality type 

1.1.3. Define curiosity and discuss its importance

1.1.4. Discuss ways to become a learning machine

1.1.5. Examine the learning cycle framework

1.1.6.Discuss the importance of a growth mindset

Lead Ch 2. - Lead Yourself on the Outside

1.2,1, Explore why self-discipline matters

1.2.2. Examine what self-discipline looks like

1.2.3. Discuss the importance of responding well to challenges

1.2.4. Discuss why showing up is an important leadership quality

1.2.5. Examie how leaders manage their time, not their tasks

1.2.6. Discuss the importance of consistent behavior and work routines

1.2.7. Examine the SAVERS method to win the morning

1.2.8 Discuss the importance of being prepared to perform

1.2.9 Examine why no detail is too small

1.2.10. Practice saying the right words

Lead Ch 3 - Build Your Team

1.3.1. Define culture and the importance of building a great culture

1.3.2. Explain how to earn the right to lead

1.3.3. Examine seven keys for earning respect

1.3.4. Creating trust

1.3.5. Explain how vulnerability improves connection with people

1.3.6. Discuss empowerment and ownership

1.3.7. Analyze tips for effective delegation

1.3.8. Examine ways to build a culture of teamwork

1.3.9. Discuss changes in perception when you are the boss

1.3.10. Examine ways to deal with resistance

Lead Ch 4 - Manage the Roster

1.4.1. Illustrate that the most important decisions you will make will be about the makeup of your team 

1.4.2. Create a framwork for assessing the team you inherit

1.4.3. Define must-have qualities of new hires and be intentional in hiring new team members with those qualities

1.4.4.  Examine the importance of gender-balanced work teams

1.4.5. Design an interview process that accurately assesses candidates

1.4.6. Discuss the importance fo speaking to as many people as possible about the people you are considering hiring

1.4.6. Discuss the inevitable need to prune the workforce and tips for doing so while preserving culture and team motivation

1.4.7. Examine keys for retaining top talent

Lead Ch 5 - Spread the Message

1.5.1. Assess the importance of effective communication to be an excellent leader

1.5.2. Illustrate the power of narrative storytelling

1.5.3. Examine the importance of honed brief messages

1.5.4. Assess the need for communication that connects with people

1.5.5. Discuss principles for creating influence and persuading others

1.5.6. Select the best method for communicating

1.5.7. Practice delivering mini-speaches

1.5.8. Explain why difficult conversations shouldn't be delayed

1.5.9. Discuss how to be a genuine messenger

1.5.10 Discuss tips for communicating with business leaders above you in the organizational structure

1.5.11 Discuss the essential elements of leading meetings

Lead Ch 6 - Make the Grade

1.6.1.Explain that leaders accept responsibility for the performance of their teams

1.6.2. Understand that excellent leaders get results

1.6.3. Discuss the need for excellent leaders to lead, manage, and coach.

1.6.4. Examine a template for leading including mission, vision, and strategy

1.6.5. Examine how to manage change

1.6.6. Discuss coaching skills

1.6.7. Examine a few additional ideas for becoming an excellent leader including keeping a journal, interviewing teams, interviewing heroes, mastering the basics, humility. and managing up.

Module 2

OSCM Ch 1 - Introduction to Operations and Supply Chain Management (OSCM)

2.1.1. Identify the elements of operations and supply chain management.

2.1.2. Evaluate the efficiency of the firm.

2.1.3. Know the potential career opportunities in operations and supply chain management.

2.1.4. Recognize the major concepts that define the operations and supply chain management field.

OSCM Ch 4 - Strategic Capacity Management

2.4.1. Explain what capacity management is and why it is strategically important.

2.4.2. Exemplify how to plan capacity.

2.4.3. Evaluate capacity alternatives using decision trees.

2.4.4. Compare capacity planning in services to capacity planning in manufacturing.

OSCM Ch 6 - Manufacturing Processes

2.6.1  Understand what a manufacturing process is.

2.6.2. Understand production process mapping and Little's law.

2.6.3. Explain how manufacturing processes are organized.

2.6.4. Understand how to design and analyze an assembly line.

OSCM Ch 7 - Service Processes

2.7.1  Understand the characteristics of service processes.

2.7.2. Analyze simple service systems.

2.7.3. Understand waiting line (queuing) analysis.

OSCM Ch 9 - Materials Requirement Planning (MRP)

2.9.1. Explain what MRP is.

2.9.2. Understand how the MRP system is structured.

2.9.3. Analyze an MRP problem.

2.9.4. Evaluate and compare MRP lot sizing techniques.

OSCM Ch 12 - Lean Supply Chains

2.12.1. Explain lean production.

2.12.2. Illustrate how lean concepts can be applied to supply chain processes.

2.12.3. Analyze supply chain processes using value stream mapping.

2.12.4. Explain lean design principles.

2.12.5. Apply lean processes to service processes.

OSCM Ch 13 - Global Sourcing and Procurement

2.13.1. Explain what strategic sourcing is.

2.13.2. Explain why companies outsource processes.

2.13.3. Analyze the total cost of ownership.

2.13.4. Evaluate sourcing performance.

Module 3

Yes Ch 2 - Separate the People from the Problem

3.2.1. Recognize that negotiators are people.

3.2.2. Describe two interests of negotiators…substance and relationship.

3.2.3. Recognize that deals require differences in thinking to be understood.

3.2.4. Examine why feelings are more important than talk in resolving bitter disputes.

3.2.5. Understand the critical role of communication in negotiations.

Yes Ch 3 - Focus on Interests, not Positions

3.3.1. Analyze why reconciling interests vs. positions produces wise solutions.

3.3.2. Explain ways to discover interests.

3.3.3. Discuss best practices for talking about interests.

Yes Ch 4 - Invent Options for Mutual Gain

3.4.1. Create multiple options

3.4.2. Separate inventing from deciding by following the 4-step circle chart.

3.4.3. Use creative problem-solving techniques.

3.4.4. Explore positions that make it easy for the other party and you to decide.

Yes Ch 5 - Insist on Using Objective Criteria

3.5.1. Illustrate why objective criteria and principled negotiation produces wise agreements.

3.5.2. Examine techniques for creating objective criteria.

3.5.3. Discuss 3 ways to introduce objective criteria in negotiations.

3.5.4. Practice using objective criteria in a negotiation with a party using positional bargaining.