Faculty Syllabus

Complete the required Orientation Quiz

Read the textbook chapters.

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Take the required quizzes and exams.

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Chapters 1 thru 16 of Logistics and Supply Chain Management, 5th edition by Martin Christopher

Chapter 1 – Logistics, the supply chain and competitive strategy

• Supply chain management is a wider concept than logistics
• Competitive advantage
• The supply chain becomes the value chain
• The mission of logistics management
• The supply chain and competitive performance
• The changing competitive environment

Chapter 2 – Delivering customer value

• The marketing and logistics interface
• Delivering customer value
• What is customer service?
• The impact of out-of-stock
• Customer service and customer retention
• Market driven supply chains
• Defining customer service objectives
• Setting customer service priorities
• Setting service standards

Chapter 3 – Going to market

• Distribution channels and value delivery systems
• Innovation in the distribution channel
• The omni-channel revolution
• Omni-channel retailing

Chapter 4 – Measuring logistics costs and performance

• Logistics and the bottom line
• Logistics and shareholder value
• Logistics cost analysis
• The concept of total cost analysis
• Understanding the cost-to-serve
• Customer profitability analysis
• Direct product profitability
• Cost drivers and activity-based costing

Chapter 5 – Matching supply and demand

• The lead-time gap
• Improving visibility of demand
• The supply chain fulcrum
• Forecast for capacity, execute against demand
• Demand management and planning
• Collaborative planning, forecasting and replenishment

Chapter 6 – Creating the responsive supply chain

• Using the volume/variability matrix
• Product ‘push’ versus demand ‘pull’
• The Japanese philosophy
• The agile supply chain
• The foundations of agility
• A routemap to responsiveness

Chapter 7 – Strategic lead-time management

• Time-based consumption
• The concept of lead-time
• Logistics pipeline management
• Reducing logistics lead-time

Chapter 8 – The synchronous supply chain

• The extended enterprise and the virtual supply chain
• The role of information in the virtual supply chain
• Laying the foundations of synchronization
• ‘Quick response’ logistics
• Production strategies for Quick Response
• Logistics system dynamics

Chapter 9 – Complexity and the supply chain

• The sources of supply chain complexity
• The cost of complexity
• Product design and supply chain complexity
• Mastering complexity

Chapter 10 - Managing the global pipeline

• The trend toward globalization in the supply chain
• Gaining visibility in the global pipeline
• Financing global supply chai
• Organizing for global logistics
• Thinking global, acting local
• The future of global sourcing

Chapter 11 – Service logistics

• What is a service?
• Buying performance
• The service dominant logic
• The trend to ‘servitisation’
• Implications of servitisation for logistics
• The critical role of capacity
• Service supply chain processes
• Managing the service supply chain

Chapter 12 – Managing risk in the supply chain

• Why are supply chains more vulnerable?
• Understanding the supply chain risk profile
• Managing supply chain risk
• Achieving supply chain resilience

Chapter 13 – The era of network competition

• The new organizational paradigm
• Collaboration and trust in the supply chain
• Reducing costs through collaborative working
• ‘Co-opetition’ – co-operating with competitors
• Managing the supply chain as a network
• Supply chain orchestration
• From Third-Part (3PL)  to Fourth-Party (4PL) Logistics

Chapter 14 – Overcoming the barriers to supply chain integration

• Creating the logistics vision
• The problems with conventional organizations
• Developing the logistics organization
• Logistics as the vehicle for change
• Benchmarking

Chapter 15 – Creating a sustainable supply chain

• The triple bottom line
• Greenhouse gases and the supply chain
• Reducing the transport-intensity of supply chains
• Beyond the carbon footprint
• Reduce, reuse, recycle
• The impact of congestion

Chapter 16 – The supply chain of the future

• Emerging mega-trends
• Shifting centers of gravity
• Supply chain governance and compliance
• The need for adaptability
• Seeking structural flexibility
• 2020 vision
• Waste in the supply chain
• The New Industrial Revolution
• Seven major business transformations
• The implications for tomorrows logistics managers

Chapter 1 – Logistics, the supply chain and competitive strategy

• Explain that sdupply chain management is a wider concept than logistics
• Discuss the role of logistics and the supply chain in achieving competitive advantage
• Demonstrate that the supply chain becomes the value chain
• Determine the mission of logistics management
• Assess the impact on logistics of the changing competitive environment

Chapter 2 – Delivering customer value

• Explain the marketing and logistics interface
• Consider ways to deliver customer value
• Explain what comprises customer service
• Discuss the impact of out-of-stock
• Explain the impact of customer service on customer retention
• Examine market driven supply chains
• Define customer service objectives
• Determine customer service priorities
• Establish service standards

Chapter 3 – Going to market

• Explain distribution channels and value delivery systems
• Evaluate the need for innovation in the distribution channel
• Explain the omni-channel revolution
• Analyze omni-channel retailing

Chapter 4 – Measuring logistics costs and performance

• Explain logistics and the bottom line
• Explain logistics and shareholder value
• Explain logistics cost analysis
• Explain the concept of total cost analysis
• Understand the cost-to-serve
• Demonstrate use of customer profitability analysis
• Measure direct product profitability
• Examine cost drivers and activity-based costing

Chapter 5 – Matching supply and demand

• Explain the lead-time gap
• Consider techniques for improving visibility of demand
• Discuss the supply chain fulcrum
• Explain forecasting for capacity, executing against demand
• Demonstrate demand management and planning
• Demonstrate collaborative planning, forecasting and replenishment

Chapter 6 – Creating the responsive supply chain

• Demonstrate how to use  the volume/variability matrix
• Explain product ‘push’ versus demand ‘pull’
• Discuss the Japanese philosophy
• Explain agile supply chains
• Review the foundations of agility
• Examine a routemap to responsiveness

Chapter 7 – Strategic lead-time management

• Explain time-based consumption
• Discuss lead-time
• Examine logistics pipeline management
• Identify techniques for reducing logistics lead-time

Chapter 8 – The synchronous supply chain

• Examine the extended enterprise and the virtual supply chain
• Discuss the role of information in the virtual supply chain
• Lay the foundations of synchronization
• Describe ‘quick response’ logistics
• Examine production strategies for Quick Response
• Consider logistics system dynamics

Chapter 9 – Complexity and the supply chain

• Examine the sources of supply chain complexity
• Calculate the cost of complexity
• Understand the impact of product design on supply chain complexity
• Examine techniques for mastering complexity

Chapter 10 - Managing the global pipeline

• Discuss the trend toward globalization in the supply chain
• Describe ways for gaining visibility in the global pipeline
• Examine financing the global supply chain
• Discuss how to organize global logistics
• Explain what thinking global, acting local means
• Discuss the future of global sourcing

Chapter 11 – Service logistics

• Define service
• Discuss the practice of buying performance
• Examine service dominant logic
• Discuss the trend to ‘servitisation’
• Discuss the implications of servitisation for logistics
• Examine the critical role of capacity
• Analyze service supply chain processes
• Examine service supply chain management best practices

Chapter 12 – Managing risk in the supply chain

• Analyze why supply chains are more vulnerable
• Understand the supply chain risk profile
• Examine techniques for managing supply chain risk
• Examine supply chain resilience best practices

Chapter 13 – The era of network competition

• Explain the new organizational paradigm
• Examine the need for collaboration and trust in the supply chain
• Identify ways to reduce costs through collaborative working
• Explain ‘co-opetition’ – co-operating with competitors
• Describe ways to manage the supply chain as a network
• Identify supply chain orchestration best practices
• Examine trend from  Third-Part (3PL)  to Fourth-Party (4PL) Logistics

Chapter 14 – Overcoming the barriers to supply chain integration

• Discuss how to create the logistics vision
• Examine the problems with conventional organizations
• Identify ways to transform logistics organization
• Examine how logistics has become the vehicle for change
• Examine the importance of benchmarking logistics performance

Chapter 15 – Creating a sustainable supply chain

• Explain the triple bottom line
• Discuss greenhouse gases and the supply chain
• Consider techniques for reducing the transport-intensity of supply chains
• Understand that sustainable supply chains go beyond the carbon footprint
• Examine reduce, reuse, recycle
• Consider the impact of congestion

Chapter 16 – The supply chain of the future

• Examine emerging mega-trends
• Discuss shifting centers of gravity
• Review supply chain governance and compliance
• Reexamine the need for adaptability
• Discuss the critical need for structural flexibility
• Examine the 2020 vision
• Discuss waste in the supply chain
• Understand The New Industrial Revolution
• Examine seven major business transformations
• Summarize the implications for tomorrows logistics managers