SPCH-1321 Business and Professional Communication

Kelly Stockstad

Credit Summer 2024


SPCH-1321-003 (93577)

Quality Matters Certified Course

This course met Quality Matters Review Standards for course design in an official course review. See the Certified Course Information (qmprogram.org) and learn more about what Quality Matters means to you as a student.


Full Syllabus Available Online

View the full syllabus for this section of SPCH 1321 here: Summer 2024 SPCH 1321-003 (93577) ONL Syllabus

Course policies and procedures are included in the full syllabus. This posting on Lighthouse is not intended to represent the full content of the course. 

Course Requirements

Screen reader-friendly version of Course Assignments with Brief Descriptions graphic




Communicating at Work, 13th edition by Ronald B. Adler, Michelle Maresh-Fuehrer, Jeanne Elmhorst, and Kristen Lucas


Access provided in Blackboard

FIRST DAY ACCESS: This section includes a fee to cover the costs of required digital materials and/or an electronic textbook, provided at a discounted rate from the ACC Bookstore.

IMPORTANT! The digital materials fee will be added to your tuition and fees when you register. You may choose to opt out of this fee and receive a refund if you wish to purchase the course materials separately. Opt-out requests must be received prior to a specified date for a full refund

Course Subjects

This graphic represents a typical 16-week semester. Shorter sessions have compressed timelines. You will complete the same projects in this 10-week session as students who take this course in a 16-week session. For specific due dates, please see the course calendar for this section: Summer 2024 SPCH 1321-003 (93577) ONL Calendar

Student Learning Outcomes/Learning Objectives

Course Objectives: What will you learn after completing this course?

When you complete this course successfully, you should be able to:

  1. Demonstrate communication competence and critical thinking through an understanding of the elements of the foundational communication models.
  2. Identify the cultural dimensions influencing communication competence within a diverse workplace. 
  3. Identify personality/communication styles that affect workplace communication. 
  4. Demonstrate written and oral competencies related to job searches, interviewing, and performance appraisals.
  5. Identify and/or demonstrate oral communication competencies related to professional interaction, ethics, and conflict management.
  6. Compare and contrast effective and ineffective communication strategies in interpersonal workplace relationships.
  7. Recognize and evaluate the dynamics of leadership and membership in workplace groups and teams.
  8. Utilize various communication technologies competently in professional settings.
  9. Identify and design strategies to facilitate effective meetings. 
  10. Create and deliver a professional business presentation including a question/answer session.

General Education Outcomes: What competencies will you develop in this course?

When you complete this course successfully, you should demonstrate competence in:

  • Civic and Cultural Awareness: Analyzing and critiquing competing perspectives in a democratic society; comparing, contrasting, and interpreting differences and commonalities among peoples, ideas, aesthetic traditions, and cultural practices.
  • Critical Thinking: Gathering, analyzing, synthesizing, evaluating and applying information.
  • Personal Responsibility: Identifying and applying ethical principles and practices; demonstrating effective learning, creative thinking, and personal responsibility.
  • Interpersonal Skills: Interacting collaboratively to achieve common goals.
  • Written, Oral, and Visual Communication: Communicating effectively, adapting to purpose, structure, audience, and medium.

Program-Level Student Learning Outcomes: What skills do Communication Studies majors develop during the completion of this degree?

When you complete an associate’s degree at Austin Community College, you should demonstrate competence in:

  1. Listening Skills: Students will identify listening behaviors and practice active listening skills.
  2. Interpersonal Communication: Students will appropriately apply communication theories to interpersonal relationship development, maintenance, enhancement, and termination.
  3. *Group Dynamics: Students will effectively use verbal and non-verbal communication to manage relationships and achieve goals within a variety of group settings.
  4. *Professional Communication: Students will employ written and oral competencies related to achieving goals within a variety of professional interactions and business settings.
  5. *Public Speaking: Students will research, develop, organize, and deliver an effective public presentation using multimedia when appropriate.

*Our course focuses on outcomes 3, 4, and 5.

Office Hours

T Th 12:30 PM - 2:30 PM Online

NOTE Schedule appointments using my Calendly link posted in Blackboard under the Office Hours tab.

T Th 4:30 PM - 6:30 PM Online by appointment

NOTE Schedule appointments using my Calendly link posted in Blackboard under the Office Hours tab.

Published: 05/13/2024 22:25:49