AUSTIN COMMUNITY COLLEGE

IBUS 1341-002-68854 combined code IBUS 1341-002-45466

Global Supply Chain Management

16 Week Online Course

Fall 2023 - DLS (Distance Learning Synchronous)

INSTRUCTOR INFORMATION

• Name                               W. (Vern) Teichroeb
• Voice & Text                    210-852-7560
• eMail                                werner.teichroeb@austincc.edu
• Office                               No office on campus, contact instructor for meeting
• Office hours                     Monday thru Saturday, by appointment 

COURSE DESCRIPTION

• Credit Hours: 3
• Weekly Contact Hours (synchronous on-line): 2 hours, 40 minutes

COURSE RATIONALE

This course will describe the global process an organization uses to control, manage, and improve the flow of materials and information from suppliers to customers.

PREREQUISITES

Working knowledge of computers, email, and the internet.

STUDENT LEARNING OUTCOMES & GENERAL EDUCATION COMPETENCIES

We discuss logistics and the evolution of supply chain management. We identify reasons for growth in global trade and competitive factors driving supply chain networks. We explore the evolution of manufacturing and the impact on business and supply chain strategy. We introduce procurement, inventory management, warehousing, and materials handling. We examine sourcing trends, emerging technology, and data analytics and their impact on supply chain management. We discuss approaches for mitigating supply chain vulnerability and risk and improving supply chain robustness, resilience, and sustainability. We examine approaches for designing and integrating company and supply chain network information systems and discuss the skills needed by the supply chain manager of the future.        

REQUIRED TEXT (Optional)

• Supply Chain Management, Planning, and Operation, 7th Edition, Chopra, Sunil: Pearson Publishing (2019), ISBN-13: 978-0-13-473188-9, or ISBN-13:  978-1-292-25789-1 for the International Edition, paperback (2019).

INSTRUCTIONAL METHODOLOGY

This is an online synchronous course. You will read assigned chapters and attend classes via Zoom meetings.  Assignments and a final paper will be submitted on-line through Blackboard using your electronic device and network connection. Extra credits are available and will be discussed by your instructor.

STUDENT TECHNOLOGY SUPPORT

Austin Community College provides free, secure drive-up Wi-Fi to students and employees in the parking lots of all campus locations. Wi-Fi can be accessed seven days a week, 7 am to 11 pm. Additional details are available at https://www.austincc.edu/sts.

Students who do not have the necessary technology to complete their ACC courses can request to borrow devices from Student Technology Services. Available devices include iPads, webcams, headsets, calculators, etc. Students must be registered for a credit course, Adult Education, or Continuing Education course to be eligible. For more information, including how to request a device, visit http://www.austincc.edu/sts.

Student Technology Services offers phone, live-chat, and email-based technical support for students and can provide support on topics such as password resets, accessing or using Blackboard, access to technology, etc. To view hours of operation and ways to request support, visit http://www.austincc.edu/sts.

GRADING SYSTEM

*Note: The instructor reserves the right to modify the above grading policy.

Letter Grades:

Course Format:

The course consists of reading, review of prepared lessons, and weekly exercises.  A variety of activities will include homework problems and a final paper.  Weekly assignments will focus on that week’s readings and prepared lessons.  The final paper will have you apply the weekly concepts to a case study.

You will submit answers to the weekly assignments and prepare for the final papers. This syllabus contains the weekly grading and homework requirements.  Assigned homework exercises will be submitted weekly through Blackboard and will be graded.  Assignments also offer an excellent class interaction and preparation for the final paper.

Reading Assignments: Textbook reading is optional, but recommended, and will be sequenced as listed below. The course outline is only a basic guide and changes or additions may be made from time to time, as conditions warrant. Anticipate the next session's reading assignment from Blackboard, and read ahead to be sure you are current. Students are expected to be prepared each lesson.

Learning Environment: All students are expected to exercise self-discipline and a respect for the rights of others at all times.

Extra Credits: During the semester, extra credits will be awarded for attending ASCM / APICS South Central Texas Chapter monthly in-person or virtual meetings (luncheon, facility tours, evening meetings, etc.) which are typically held on the second Tuesday of the month.  10 bonus points will be awarded for each event attended.  Details can be viewed through www.apics-sanantonio.org and will be provided through the semester via emails and Blackboard announcements.

ASCM Student Membership is FREE to full-time students.  See www.apics.org.  Students will receive 10 bonus points for becoming members.

Final Paper Guidelines

Final papers should be a minimum of 500 words, double spaced, and submitted in Blackboard.  Specific topics will be provided before the essay is due, allowing sufficient time to prepare your thoughts.

Attendance/Class Participation

This is an online synchronous course.  Participation is expected with timely completion of work per the course schedule.  Students who fall behind will be contacted by the instructor.

Withdrawal Policy

It is your responsibility to ensure your name is removed from the rolls should you decide to withdraw from the class.  The instructor reserves the right to drop a student should I feel it is necessary.  If you withdraw, you should verify that the withdrawal is recorded before the Final Withdrawal Date.  The Final Withdrawal Date for this semester is November 16, 2023.  You are strongly encouraged to keep any paperwork in case a problem arises.

You are responsible for understanding the impact that withdrawal from a course may have on your financial aid, veterans’ benefits, and international student status.  Per state law, students enrolling for the first time in Fall 2007 or later at any public Texas college or university may not withdraw (receive a “W”) from more than six courses during their undergraduate college education. Some exemptions for good cause could allow a student to withdraw from a course without having it count toward this limit. You are strongly encouraged to meet with an advisor when making decisions about course selection, course loads, and course withdrawals.

Missed Papers and Late Work Policies

You will do better in the course if you complete all assignments and exams on the dates listed in the Course Schedule. All work must be submitted by the last day of the semester. No points will be deducted for late work submitted after the due date in the course schedule. The instructor will contact you if you fall behind and request a plan for catching up. Grades of “0” will be posted for assignments and exams not completed on the date in the Course Schedule. The instructor will manually grade late assignments and change grades from “0” to the score earned each Friday. Course grades in My Grades will be accurate throughout the semester.

Incompletes

An incomplete (grade of "I") will only be given for extenuating circumstances.  What constitutes “extenuating circumstances” is left to the instructor’s discretion.  If a grade of I is given, the remaining course work must be completed by a date set by the student and professor.  This date may not be later than two weeks prior to the end of the following semester.  A grade of I also requires completion and submission of the Incomplete Grade form, to be signed by the faculty member (and student if possible) and submitted to the department chair.

Students may request an Incomplete from their faculty member if they believe circumstances warrant.  The faculty member will determine whether the Incomplete is appropriate to award or not.  The following processes must be followed when awarding a student an I grade. 

1.    Prior to the end of the semester in which the “I” is to be awarded, the student must meet with the instructor to determine the assignments and exams that must be completed prior to the deadline date.  This meeting can occur virtually or in person.  The instructor should complete the Report of Incomplete Grade form.

2.   The faculty member will complete the form, including all requirements to complete the course and the due date, sign (by typing in name) and then email it to the student.  The student will then complete his/her section, sign (by typing in name), and return the completed form to the faculty member to complete the agreement.  A copy of the fully completed form can then be emailed by the faculty member to the student and the department chair for each grade of Incomplete that the faculty member submits at the end of the semester.   

3.    The student must complete all remaining work by the date specified on the form above.  This date is determined by the instructor in collaboration with the student, but it may not be later than the final withdrawal deadline in the subsequent long semester.  

4.    Students will retain access to the course Blackboard page through the subsequent semester in order to submit work and complete the course. Students will be able to log on to Blackboard and have access to the course section materials, assignments, and grades from the course and semester in which the Incomplete was awarded.  

5.    When the student completes the required work by the Incomplete deadline, the instructor will submit an electronic Grade Change Form to change the student’s performance grade from an “I” to the earned grade of A, B, C, D, or F. 

If an Incomplete is not resolved by the deadline, the grade automatically converts to an “F.”  Approval to carry an Incomplete for longer than the following semester or session deadline is not frequently granted.

COURSE OUTLINE/CALENDAR

COLLEGE POLICIES

Health & Safety Protocols

Operational areas of ACC campuses and centers are fully open and accessible through all public entrances.  While some health & safety protocols are no longer mandatory, the college encourages its staff, faculty, and students to be mindful of the well-being of all individuals on campus.  If you feel sick, feverish, or unwell, please do not come to campus.

Some important things to remember:

• If you have not done so, ACC encourages all students, faculty, and staff to get vaccinated. COVID-19 vaccines are now widely available throughout the community. Visit www.vaccines.gov/ to find a vaccine location near you.
   
• If you are experiencing COVID-19-related symptoms, please get a COVID-19 test as soon as possible before returning to an ACC facility. Testing is now widely available.
   
• If you test positive, please report it on the ACC self-reporting tool located here.
   
• ACC continues to welcome face masks on campus.  Per CDC guidelines, face masks remain a good way to protect yourself from COVID-19.  The college cannot mandate indoor masking, but is encouraging it during this spike in cases as a result of the Delta variant.
   
• The college asks that we all continue to respect the personal space of others. We are encouraging 3 feet of social distancing.
   
• Please be sure to carry your student, faculty, or staff ID badge at all times while on campus.

Because of the everchanging situation, please go to ACC’s Covid website at https://www.austincc.edu/coronavirus?ref=audiencemenu for the latest updates and guidance.

Statement on Academic Integrity

Austin Community College values academic integrity in the educational process.  Acts of academic dishonesty/misconduct undermine the learning process, present a disadvantage to students who earn credit honestly, and subvert the academic mission of the institution. The potential consequences of fraudulent credentials raise additional concerns for individuals and communities beyond campus who rely on institutions of higher learning to certify students' academic achievements and expect to benefit from the claimed knowledge and skills of their graduates. Students must follow all instructions given by faculty or designated college representatives when taking examinations, placement assessments, tests, quizzes, and evaluations.  Actions constituting scholastic dishonesty include, but are not limited to, plagiarism, cheating, fabrication, collusion, falsifying documents, or the inappropriate use of the college’s information technology resources.  Further information is available at https://www.austincc.edu/about-acc/academic-integrity-and-disciplinary-process

Student Rights & Responsibilities

Students at ACC have the same rights and protections under the Constitution of the United States. These rights include freedom of speech, peaceful assembly, petition and association. As members of the community, students have the right to express their own views, but must also take responsibility for according the same rights to others and not interfere or disrupt the learning environment. Students are entitled to fair treatment, are expected to act consistently with the values of the college, and obey local, state, and federal laws. www.austincc.edu/srr

As a student of Austin Community College you are expected to abide by the Student Standards of Conduct. https://www.austincc.edu/students/students-rights-and-responsibilities/student-standards-of-conduct 

Senate Bill 212 and Title IX Reporting Requirements 

Under Senate Bill 212 (SB 212), the faculty and all College employees are required to report any information concerning incidents of sexual harassment, sexual assault, dating violence, and stalking committed by or against an ACC student or employee. Federal Title IX law and College policy also require reporting incidents of sex- and gender-based discrimination and sexual misconduct. This means faculty and non-clinical counseling staff cannot keep confidential information about any such incidents that you share with them.

If you would like to talk with someone confidentiality, please contact the District Clinical Counseling Team who can connect you with a clinical counselor on any ACC campus:  (512) 223-2616, or to schedule online:  https://www.austincc.edu/students/counseling . 

While students are not required to report, they are encouraged to contact the Compliance Office for resources and options:  Charlene Buckley, District Title IX Officer, (512) 223-7964;  compliance@austincc.edu .

If a student makes a report to a faculty member, the faculty member will contact the District Title IX Officer for follow-up.

Student Complaints

A defined process applies to complaints about an instructor or other college employee. You are encouraged to discuss concerns and complaints with college personnel and should expect a timely and appropriate response. When possible, students should first address their concerns through informal conferences with those immediately involved; formal due process is available when informal resolution cannot be achieved.

Student complaints may include (but are not limited to) issues regarding classroom instruction, college services and offices on the basis of actual or perceived race, color, national origin, religion, age, gender, gender identity, sexual orientation, political affiliation, or disability.

Further information about the complaints process, including the form used to submit complaints, is available at: http://www.austincc.edu/students/students-rights-and-responsibilities/student-complaint-procedures

Statement on Privacy

The Family Educational Rights and Privacy Act (FERPA) protects confidentiality of students’ educational records. Grades cannot be provided by faculty over the phone, by e-mail, or to a fellow student.

Grades for assignments and the course grade are available in ‘My Grades’ in Blackboard. Grades of “0” are posted one week after the completion date in the Course Schedule. Grades for late assignments are manually posted by the instructor within two weeks of completion. The previously recorded score of “0” for the late assignment is manually changed by the instructor to the score earned by the student. The course grade at any time during the semester reflects the current grade in the course for past assignments.

Recording Policy

To ensure compliance with the Family Education Rights and Privacy Act (FERPA), student recording of class lectures or other activities is generally prohibited without the explicit written permission of the instructor and notification of other students enrolled in the class section.  Exceptions are made for approved accommodations under the Americans with Disabilities Act. 

Recording of lectures and other class activities may be made by faculty to facilitate instruction, especially for classes taught remotely through BlackBoard Collaborate or another platform.  Participation in such activities implies consent for the student to be recorded during the instructional activity.  Such recordings are intended for educational and academic purposes only.

Safety Statement

Health and safety are of paramount importance in classrooms, laboratories, and field activities. Students are expected to learn and comply with ACC environmental, health and safety procedures and agree to follow ACC safety policies.  Emergency Procedures posters and Campus Safety Plans are posted in each classroom and should be reviewed at the beginning of each semester.  All incidents (injuries/illness/fire/property damage/near miss) should be immediately reported to the course instructor. Additional information about safety procedures and how to sign up to be notified in case of an emergency can be found at http://www.austincc.edu/emergency

Everyone is expected to conduct themselves professionally with respect and courtesy to all. Anyone who thoughtlessly or intentionally jeopardizes the health or safety of another individual may be immediately dismissed from the day’s activity and will be referred to the Dean of Student Services for disciplinary action.

In the event of disruption of normal classroom activities due to an emergency situation or an outbreak of illness, the format for this course may be modified to enable completion of the course. In that event, students will be provided an addendum to the class syllabus that will supersede the original version.

Campus Carry

The Austin Community College District concealed handgun policy ensures compliance with Section 411.2031 of the Texas Government Code (also known as the Campus Carry Law), while maintaining ACC’s commitment to provide a safe environment for its students, faculty, staff, and visitors.  Beginning August 1, 2017, individuals who are licensed to carry (LTC) may do so on campus premises except in locations and at activities prohibited by state or federal law, or the college’s concealed handgun policy. 

It is the responsibility of license holders to conceal their handguns at all times.  Persons who see a handgun on campus are asked to contact the ACC Police Department by dialing 512-223-1231.   Please refer to the concealed handgun policy online at http://austincc.edu/campuscarry

Discrimination Prohibited

The College seeks to maintain an educational environment free from any form of discrimination or harassment including but not limited to discrimination or harassment on the basis of race, color, national origin, religion, age, sex, gender, sexual orientation, gender identity, or disability.

Faculty at the College are required to report concerns regarding sexual misconduct (including all forms of sexual harassment and sex and gender-based discrimination) to the Manager of Title IX/Title VI/ADA Compliance.  Licensed clinical counselors are available across the District and serve as confidential resources for students.

Additional information about Title VI, Title IX, and ADA compliance can be found in the ACC Compliance Resource Guide available at: https://drive.google.com/file/d/1o55xINAWNvTYgI-fs-JbDyuaMFDNvAjz/view

Use of ACC email

All College e-mail communication to students will be sent solely to the student’s ACCmail account, with the expectation that such communications will be read in a timely fashion. ACC will send important information and will notify students of any college- related emergencies using this account. Students should only expect to receive email communication from their instructor using this account.  Likewise, students should use their ACCmail account when communicating with instructors and staff.  Information about ACC email accounts, including instructions for accessing it, are available at:  http://www.austincc.edu/help/accmail/questions-and-answers

STUDENT SUPPORT SERVICES

The success of our students is paramount, and ACC offers a variety of support services to help, as well as providing numerous opportunities for community engagement and personal growth.

Student Support

ACC strives to provide exemplary support to its students and offers a broad variety of opportunities and services.  Information on these campus services and resources is available at  http://www.austincc.edu/students.  A comprehensive array of student support services is available online at:https://www.austincc.edu/coronavirus/remote-student-support 

Student Accessibility Services

Austin Community College (ACC) is committed to providing a supportive, accessible, and inclusive learning environment for all students.  Each campus offers support services for students with documented disabilities. Students with disabilities who need classroom, academic or other accommodations must request them through Student Accessibility Services (SAS).

Students are encouraged to request accommodations when they register for courses or at least three weeks before the start of each semester they are enrolled, otherwise the provision of accommodations may be delayed.  Students who have received approval for accommodations from SAS for this course must provide the instructor with the legal document titled “Notice of Approved Accommodations (NAA)” from SAS.

Until the instructor receives the NAA from the student accommodations should not be provided.  Once the NAA is received, accommodations must be provided.  Accommodations are not retroactive, so it is in the student’s best interest to deliver the NAA on the first day of class.  

Please contact SAS@austincc.edu for more information.

Academic Support

ACC offers academic support services on all of its campuses. These services, which include online tutoring, academic coaching, and supplemental instruction, are free to enrolled ACC students. Tutors are available in a variety of subjects ranging from accounting to pharmacology. Students may receive these services on both a drop-in and referral basis. 

An online tutor request can be made here:

https://de.austincc.edu/bbsupport/online-tutoring-request/

Additional tutoring information can be found here:

austincc.edu/onlinetutoring

Library Services

ACC Library Services will be offering both in-person and extensive online services for Spring 2022, with research and assignment assistance available in-person during limited hours of service. Although all college services are subject to change this fall, plans include ACC students signing up for study space and use of computers at open libraries, extensive online instruction in classes, online reference assistance 24/7 and reference with ACC faculty librarians. In addition, currently enrolled students, faculty and staff can access Library Services online (also 24/7) via the ACC Library website and by using their ACCeID to access all online materials (ebooks, articles from library databases, and streaming videos). ACC Libraries offer these services in numerous ways such as: "Get Help from a Faculty Librarian: the 24/7 Ask a Librarian chat service," an online form for in-depth research Q and A sessions, one-on-one video appointments, email, and phone (voicemail is monitored regularly).

• Library Website: http://library.austincc.edu
• Library Information & Services during COVID-19: https://researchguides.austincc.edu/LSinfoCOVID19
• Ask a Librarian 24/7 chat and form: https://library.austincc.edu/help/ask.php
• Library Hours of Operation by Location: https://library.austincc.edu/loc/
• Email: library@austincc.edu

 Student Organizations

ACC has over seventy student organizations, offering a variety of cultural, academic, vocational, and social opportunities.  They provide a chance to meet with other students who have the same interests, engage in service-learning, participate in intramural sports, gain valuable field experience related to career goals, and much else.  Student Life coordinates many of these activities, and additional information is available at http://sites.austincc.edu/sl/.

Personal Support

Resources to support students are available at every campus. To learn more, ask your professor or visit the campus Support Center. All resources and services are free and confidential. Some examples include, among others:

• Food resources including community pantries and bank drives can be found here:

https://www.centraltexasfoodbank.org/food-assistance/get-food-now

• Assistance with childcare or utility bills is available at any campus Support Center: http://www.austincc.edu/students/support-center.
• The Student Emergency Fund can help with unexpected expenses that may cause you to withdraw from one or more classes: http://www.austincc.edu/SEF.
• Help with budgeting for college and family life is available through the Student Money Management Office: http://sites.austincc.edu/money/.  

A full listing of services for student parents is available at: https://www.austincc.edu/students/child-care

• The CARES Act Student Aid will help eligible students pay expenses related to COVID-19: 

https://www.austincc.edu/coronavirus/cares-act-student-aid.   

Mental health counseling services are available throughout the ACC Student Services District to address personal and or mental health concerns: http://www.austincc.edu/students/counseling .

If you are struggling with a mental health or personal crisis, call one of the following numbers to connect with resources for help.  However, if you are afraid that you might hurt yourself or someone else, call 911 immediately.

Free Crisis Hotline Numbers:

• Austin / Travis County 24-hour Crisis & Suicide hotline: 512-472-HELP (4357)
• The Williamson County 24-hour Crisis hotline: 1-800-841-1255
• Bastrop County Family Crisis Center hotline: 1-888-311-7755
• Hays County 24 Hour Crisis Hotline: 1-877-466-0660
• National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
• Crisis Text Line: Text “home” to 741741
  • Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline:   1-800-662-HELP (4357)
• National Alliance on Mental Illness (NAMI) Helpline:1-800-950-NAMI (6264)

Supply Chain Management, Planning, and Operation, 7th Edition, Chopra, Sunil: Pearson Publishing (2019), ISBN-13: 978-0-13-473188-9, or ISBN-13:  978-1-292-25789-1 for the International Edition, paperback (2019).

Chapter 1: Understanding the Supply Chain
Chapter 2: Supply Chain Performance: Achieving Strategic Fit
Chapter 3: Supply Chain Drivers and Metrics
Chapter 4: Designing Distribution Networks and Applications to On-line Sales
Chapter 5: Network Design in the Supply Chain
Chapter 6: Designing Global Supply Chain Networks
Chapter 7: Demand Forecasting in a Supply Chain
Chapter 8:  Aggregate Planning in a Supply Chain
Chapter 9: Sales and Operations Planning: Planning Supply and Demand in a Supply Chain
Chapter 10: Coordination in a Supply Chain
Chapter 11: Managing Economies of Scale in a Supply Chain Cycle Inventory
Chapter 12: Managing Uncertainty in a Supply Chain: Safety Inventory
Chapter 13: Determining the Optimal Level of Product Availability

LEARNING OBJECTIVES

Chapter One:

1. Discuss the goal of a supply chain and explain the impact of supply chain decisions on the success of a firm.
2. Identify the three key supply chain decision phases and explain the significance of each one.
3. Describe the cycle and push/pull views of a supply chain.
4. Classify the supply chain macro processes in a firm.

Chapter Two:

1. Explain why achieving strategic fit is critical to a company’s overall success.
2. Describe how a company achieves strategic fit between its supply chain strategy and its competitive strategy.
3. Discuss the importance of expanding the scope of strategic fit across the supply chain.
4. Describe the major challenges that must be overcome to manage a supply chain successfully.

Chapter Three:

1. Describe key financial measures of firm performance.
2. Identify the major drivers of supply chain performance.
3. Discuss the role of each driver in creating strategic fit between the supply chain strategy and the competitive strategy.
4. Discuss the metrics that track the performance of the supply chain in terms of each driver.

Chapter Four:

1. Identify the key factors to be considered when designing a distribution network.
2. Discuss the strengths and weaknesses of various distribution options.
3. Understand how online sales have affected the design of distribution networks in different industries.

Chapter Five:

1. Understand the primary elements in network design for a supply chain.
2. Identify other factors influencing supply chain network design decisions.
3. Develop a framework for making network decisions.
4. Use optimization for facility location and capacity allocation decisions.

Chapter Six:

1. Identify factors to be included in total cost when making global sourcing decisions.
2. Understand uncertainties related to global supply chains.
3. Explain different strategies to mitigate risk in global supply chains.
4. Understand decision tree methodologies used to evaluate supply chain design decisions under uncertainty.

Chapter Seven:

1. Understand the role of forecasting in supply chain.
2. Identify the components of a demand forecast.
3. Forecast demand in a supply chain given historical demand using time-series methodologies.
4. Analyze demand forecasts to estimate forecast error.

Chapter Eight:

1. Understand the importance of aggregate planning as a supply chain activity.
2. Describe the information needed to produce an aggregate plan and the outputs obtained.
3. Explain the basic trade-offs to consider when creating an aggregate plan.
4. Formulate and solve basic aggregate planning problems using Microsoft Excel.

Chapter Nine:

1. Manage supply to improve synchronization in a supply chain in the event of predictable variability.
2. Manage demand to improve synchronization in a supply chain in the event of predictable variability.
3. Use sales and operations planning to maximize profitability when faced with predictable variability in a supply chain.

Chapter Ten:

1. Describe supply chain coordination and the bullwhip effect, and their impact on supply chain performance.
2. Identify obstacles to coordination in a supply chain.
3. Understand managerial levers that help achieve coordination in a supply chain.
4. Understand the different forms of collaborating planning, forecasting, and replenishment that are possible in a supply chain.

Chapter Eleven:

1. Balance the appropriate costs to choose the optimal lot size and cycle inventory in a supply chain.
2. Understand the impact of quantity discounts on lot size and cycle inventory.
3. Devise appropriate discounting schemes for a supply chain.
4. Understand the impact of trade promotions on lot size and cycle inventory.
5. Identify managerial levers that reduce lot size and cycle inventory in a supply chain without increasing cost.

Chapter Twelve:

1. Describe the different measures of product availability.
2. Understand the role of safety inventory in a supply chain.
3. Identify factors that influence the required level of safety inventory.
4. Use available managerial levers to lower safety inventory without hurting product availability.

Chapter Thirteen:

1. Identify the factors affecting the optimal level of product availability and evaluate the optimal cycle service level.
2. Use managerial levers that improve supply chain profitability through optimal service levels.
3. Understand conditions under which postponement is valuable in a supply chain.
4. Allocate limited supply capacity among multiple products to maximize expected profits.