ITSC-2335 Application Problem Solving: Support
Ralph Hooper
Credit Spring 2022
Section(s)
ITSC-2335-005 (37873)
LEC DIL ONL DIL
Course Requirements
Grade Policy:
Grade Scale: 90% - 100% A 80% - 89% B 70% - 79% C 60% - 69% D 0% - 59% F
Method of Determining Final Course Grade:
-- Quiz average on 14 Unit Quizzes -- 30 %
-- Lab Average on 20 Virtual Labs -- 10 %
- Think Critically exercises for each of 14 Units -- 30%
--Two tests each covering 7 Units -- 30 %
Total: 100 %
Student Learning Outcomes/Learning Objectives
• Use software to solve problems
• Computational Thinking
• Computer and IT concepts particularly Windows 10 issues
• Install, configure, and troubleshoot desktop applications
• Configure and customize operating systems
• Configure and troubleshoot connectivity
• Security issues
• Introduction to Computer User Support
• Customer Service and Writing Skills
• Product Evaluation
Schedule
| Week of | Blackboard and MindTap assignments |
| Feb 14 |
Orientation Assignment in Blackboard, Introduction to MindTap Unit Quiz 1, Unit Quiz 2, Virtual Lab 2.1, Think Critically (TC) Units 1 & 2 |
| Feb 21 |
Unit Quiz 3, Unit Quiz 4, Virtual Lab 4.1, TC Units 3 & 4 |
| Feb 28 |
Unit Quiz 5, Unit Quiz 6, TC Units 5 & 6 |
| Mar 7 |
Virtual Labs 6.1, 6.2, 6.3 |
| Mar 21 |
Unit Quiz 7, Virtual Labs 7.1, 7.2, TC Unit 7 |
| Mar 28 |
Virtual Lab 7.3, Test 1 on Units 1-7 |
| Apr 5 |
Unit Quiz 8, Virtual Lab 8.1, Unit Quiz 9, TC Units 8 & 9 |
| Apr 11 |
Virtual Labs 9.1, 9.2, Unit Quiz 10, Virtual Lab 10.1, TC Unit 10 |
| Apr 18 |
Unit Quiz 11, Virtual Lab 11.1, Unit Quiz 12, Virtual Lab 12.1, TC Units 11 & 12 |
| Apr 25 |
Unit Quiz 13, Virtual Labs 13.1, 13.2, TC Unit 13 |
| May 2 |
Unit Quiz 14, Virtual Labs 14.1, 14.2, TC Unit 14 |
| May 9 |
Virtual Labs 14.3, 14.4, Test 2 on Units 8-14 |
Office Hours
T Th 12:00 PM - 3:00 PM online
NOTE Email for Appt in Blackboard CollaboratePublished: 02/11/2022 18:25:56